Frequently Asked Questions
Where can I find my photos?
Photos from your adventure will be available after your tour. Staff will guide you on how to view and purchase them at check-in.
Can my children go ziplining on their own?
Participants under 16 must be accompanied by an adult throughout the tour for safety and supervision.
Are reservations required?
Yes, reservations are required to guarantee availability and secure your preferred tour time.
Can you accommodate individuals who need additional support?
We strive to accommodate guests whenever possible. Please contact us in advance so we can discuss your needs.
How can I make a reservation for a group?
Group bookings can be made by contacting our office directly for custom pricing and availability.
What should I wear?
Wear comfortable outdoor clothing and closed-toe shoes suitable for physical activity and weather conditions.
What’s your cancellation policy?
Cancellation policies vary depending on booking type and timing. Please refer to your confirmation details or contact us.
Is personal handheld photography allowed on the tour?
For safety reasons, handheld devices may not be allowed on all sections of the tour. Staff will advise you on site.
What if there is rain, snow…?
Light rain usually does not stop tours, but severe weather may cause delays or rescheduling for safety reasons.
What if I’m running late?
Please arrive at least 20 minutes early. Late arrivals may need to be rescheduled depending on availability.
